Swanscout is the operator of https://www.swanscout.com. By placing an order through this website, you agree to the terms outlined below. These terms are designed to ensure that both parties are fully informed and mutually agree to the expectations and protections provided through our services.
1. General Provisions
All orders are subject to stock availability. While we strive to maintain accurate inventory information on our website, occasional discrepancies may occur. In the event that some items are out of stock at the time of your purchase, we will contact you regarding the option to wait for the restock or receive a refund for the out-of-stock products.
2. Shipping Costs
We offer free shipping on all orders.
The price displayed at checkout is the final price—shipping is included at no extra cost to the customer.
3. Returns
We understand that uncertainty can arise during the purchasing process. To ensure a satisfactory shopping experience, we are committed to resolving any issues related to product quality. If you encounter any product-related concerns, we are happy to offer solutions such as a replacement or refund.
Please feel free to contact our customer support team, and we will make every effort to resolve the issue to your satisfaction.
For detailed return and refund terms, please refer to our Return Policy:
https://www.swanscout.com/pages/refund-policy
4. Delivery Terms
4.1 Dispatch Time
Orders are generally dispatched within 1–2 business days after payment is received.
Our warehouse operates Monday through Friday during standard business hours, excluding national holidays. We strive to minimize any shipping delays during holiday periods.
4.2 Transit Time
International shipments typically take up to 3-10 days, depending on the shipping carrier selected.
4.3 Change of Delivery Address
Changes to the delivery address can be made prior to dispatch by emailing us at support@swanscout.com.
Please note that once a package has been shipped, the address cannot be modified.
4.4 Out-of-Stock Items
If an item is out of stock, we will email you to confirm whether you prefer an alternative product or a refund. Once we receive your response, we will proceed accordingly.
4.5 Delivery Time Exceeded
If your order exceeds the estimated delivery time, please contact us so we may initiate an investigation with the shipping provider.
5. Tracking Notifications
Once your order has been shipped, you will receive an email containing the tracking number. If you are unsure about the status of your shipment, you can check it directly on our website using the following link: https://www.swanscout.com/a/shipment-tracking.If you need further assistance, please contact our customer service team. We’ll be happy to provide you with the latest updates on your delivery status.
6. Damaged Parcels in Transit
If your package arrives damaged, please reject the delivery if possible and contact our customer service immediately. If the package is delivered in your absence, please reach out to us for further assistance.
7. Taxes
All product prices displayed on our website are inclusive of sales tax. No additional tax will be charged at checkout.
8. Order Cancellations
You may cancel your order at any time before it has been shipped.
If the order has already been dispatched, please refer to our refund policy for further instructions.
9. Customer Service
For any questions or concerns, please contact us at: support@swanscout.com
10. Shipping Regions
United States
United Kingdom
France
Germany
Italy
Spain
Netherlands
Belgium
Austria
Sweden
Poland
South Africa
Cyprus
Ireland
Greece
Bulgaria
Portugal
Hungary
Slovakia
Czechia
Romania
Finland
Denmark
Norway
Mexico
Israel
Brazil
Singapore
Malaysia
Thailand
Turkey
New Zealand
Switzerland
Estonia
Latvia
Lithuania
Croatia
Slovenia
Pakistan
Nigeria
Ghana
Uganda
Kenya
Tanzania
Rwanda
Angola
United Arab Emirates
Saudi Arabia
Kuwait
Qatar
Bahrain
Jordan
Lebanon
Vietnam
Philippines
Peru
Australia
Canada
Japan
Luxembourg
Czech Republic
Malta
Taiwan
Russia
Iceland
Colombia
Chile
Oman
Ukraine
Sri Lanka
Ethiopia
South Korea
Serbia
Mozambique
Réunion
Belarus
Kazakhstan
North Macedonia
Armenia
Argentina
Brunei
Hong Kong